How refunds work for escrow transactions, deposits, and payments.
Because Escroc holds funds in escrow until both parties confirm a transaction, refunds are primarily handled through the release and dispute flow inside each escrow, rather than a traditional after-the-fact refund request.
If a buyer does not receive the agreed goods or service, they can open a dispute from the escrow's conversation page. Funds remain held securely until the dispute is reviewed and resolved.
Once a seller has delivered as agreed, the buyer approves release of the funds. Sellers may also send a release request when they believe the buyer is satisfied.
If a transaction is cancelled before both parties confirm, or a payment fails or is duplicated, any amount charged through a payment gateway (card, bank, or crypto) is refunded to the original payment method within 5–10 business days, minus any non-refundable processing fees already charged by the gateway.
Platform service fees and currency-exchange charges already applied to a completed transaction are non-refundable once funds have been released to the seller.
Contact our support team from the Support section of your dashboard with your transaction ID. We review every request and respond within 2 business days.
